Policies, terms and conditions
Our terms and conditions are outlined below. These terms and conditions govern our relationship with you in relation to this website and any purchase you make from us on our website. It is important that you review and understand these terms and conditions before placing an order with us.
At checkout, please click on the button marked “Complete Order” on the Payment Method page of our website to show that you have read and accept these terms and conditions. Please understand that if you decline to accept our terms and conditions you are unable to order any product(s) from our website.
These terms and conditions do not affect any statutory rights you may have under Irish law.
Product descriptions
A full description of the characteristics of our product(s) are privded on our product pages along with a representitive photograph. As appropriate, style, size, dimensions, weight, metal type, hallmarks, stone type, stone grade, and stone colour may be detailed on each product page under the specifications section. Please bear in mind the screen settings on your monitor may alter how photographic images appear to you, and as a result they may appear slightly different from the actual product.
Pricing
All prices on our website are denominated in Euro (€) and are inclusive of VAT and free standard shipping. Enhanced shipping options are available at an additional charge.
Where a credit card or PayPal account not denominated in Euro(€) is used for payment, the final charge you incur in your local currency is determined by the actual exchange rate applied by your bank, credit card company, or PayPal, as well as any additional transaction charges they may apply.
We endevour to ensure all pricing on our website is up to date and accurate at all times, but if we find a price or shipping charge has changed, or that there has been a pricing or shipping charge error when you place your order, we will contact you and ask you if you wish to continue with the order at the corrected price or shipping charge.
Our prices and shipping charges can be amended at any time, but we will not apply price or shipping charge amendments to orders which we have already confirmed in an order confirmation email.
Who can purchase from us?
To purchase from us you must be over 18. For online purchases, we ship to all European Union countries, and we ship to the following countries globally: Australia, Canada, New Zealand, USA. If you are not resident in the countries listed above, or would like to ship to a country other than the countries listed above, please email or call us.
How your contract with us is formed
Orders are submitted via the Website in the following way:
-Once you are ready to make a purchase, click on ‘ADD TO CART’ to add the Product(s) you wish to purchase to your cart. Then proceed by clicking ‘CHECKOUT’ to log into our secure servers to complete your Order.
-If you have already registered with us you may enter your sign in details to access your account, or alternatively you may checkout as a guest by entering your shipping address details.
-You must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged and you will be able to review these charges before you place your Order), confirm your address and input your payment details. You may check and correct any input errors in your Order up until the point at which you submit your Order by clicking on the 'Complete Order' button.
-It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please call us on +353 1 564 9474.
-We will then send you an automatic email ("Order Acknowledgement Email") to acknowledge that we have received your Order. This is sent automatically by us to the email address you register with us. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer by you to buy the Product(s) at the price set out in the Order.
-All Orders are subject to acceptance by us. We are not obliged to accept your Order and may, at our discretion, decline to accept your Order. You do, however, acknowledge that by clicking on the 'Complete Order' button, you enter into an obligation to pay for the Product(s) and to be bound by these Terms of Sale in the event your Order is accepted by us.
-After sending you the Order Acknowledgment Email we will check to make sure we are able to fulfil your Order. Where we accept your Order, we will confirm such Order by sending you a second email ("Order Confirmation Email") confirming your Order, which also contains your receipt for your purchase. At this point we will process the payment details you have given to us to take payment for your Order.
-By sending you the Order Confirmation Email and thereby confirming and accepting your Order, the contract between us ("Contract") is formed. After entering into the Contract, we will be under a legal duty to supply you with Product(s) that are in conformity with the Contract.
-You should check both the Order Acknowledgement Email and the Order Confirmation Email for accuracy and let us know immediately if there are any errors.
-If there are any problems with your Order we will contact you to discuss it.
Payment processing
Payment will be taken from your credit card or PayPal account at the time we issue your Order Confirmation Email. We must have received payment in full from you in order to ship product(s) to you.
We do not have access to, nor do we retain, any of your credit card or Paypal account information. This information is captured, processed and retained by our third party payment processing partners. We use a major, reputable, third party payment processing company for processing all online credit card payments. Our payment processing partner is fully Payment Cards Industry Data Security Standard (PCI DSS) compliant. We accept all major credit cards and PayPal as methods of payment.
At our discretion we may choose to run credit checks and fraud vetting on any customer or order. In supplying order, payment and shipping information to us you are giving us permission to share information with or acquire information from third parties about you for the purpose of credit checks and or fraud vetting. The type of information we may use for such purposes includes but is not limited to your name, billing address, shipping address, telephone number, email address, or credit reports. We do not have access to your credit card or Paypal information, and will therefore never share any such information with a third party.
Please note that it is possible your bank, credit card company, or PayPal may charge you an online or international or processing handling fee or surcharge. We are not in control of this and are not responsible for it.
Delivery, title and risk
Ownership and title for the Product(s) will only pass to you upon payment in full for the Product(s) at the agreed price(s). Risk for the Product(s) will pass to you upon delivery.
We indicate on each product page on our website the approximate lead time to dispatch a product for shipping. Where our lead times refer to Working Business Days, this means Mondays to Fridays excluding public holidays in the Republic of Ireland. Lead times to dispatch products for shipping can generally take anywhere from five to thirty Working Business Days depending if the product is made to order or not. A table of typical shipping lead times is available on our shipping policy page.
Other than for Product(s) made to order, which can take up to thirty Working Business Days to manufacture, where we fail to deliver the Product(s) to you at your delivery address within thirty days of the Contract being formed, or any other date that we have agreed with you in writing, then you may cancel the contract and we will refund any money paid by you to us.
Warranties, damaged and defective product(s)
We do not offer any warranty or guarantees on our Product(s), other than where specifically advised on the product page on our website. When you take possession of the Product(s) you have ordered you should inspect for any damage or defects. Should you find a defect or damage you must inform us immediately by contacting us via email on customerservice@onlinecelticjewelry.com outlining the problem, and your order number. Where necessary we will issue you with a Return Merchandise Authorisation number (RMA number), along with instructions on how to return ship the product(s) to us. We will always refund you in full with the direct cost of return shipping in your local currency in the event of damaged or defective product(s). Should we find the product(s) were damaged during shipping prior to delivery to you, or that there was a manufacturing defect prior to shipping to you, we will repair or replace the product(s), or refund you the Euro (€) price you paid to us. If it is apparent that any damage or defect is a result of wear and tear by you, we will not be able to repair or replace the product(s) or refund you.
Cancellation and returns
Subject to the below exclusions, we provide you with the right to cancel the contract at any time before the product(s) has been delivered to you, or within 30 days of you taking delivery of (all) the product(s) ordered by you under the contract. We will provide you with a full refund of the Euro (€) price, paid by you to us, in respect of the product(s) cancelled and returned to us. We do not provide any refunds on enhanced chargeable shipping options, which you may have elected to choose in place of the free standard shipping option offered by us on all orders.
Exclusions to cancellations and returns
Save for where there is damage to the product(s) upon delivery or where there is a manufacturing defect prior to shipment or where the wrong product(s) has been shipped to you or where the product(s) does not correspond to the description on our website, the following exclusions apply to your right to cancel a contract or return product(s):
For hygiene reasons, earrings can never be returned to us for refund or exchange after they have been shipped to you.
Product(s) that have been engraved, customised or personalised in any way at your request cannot be cancelled or returned to us.
Products that are listed on our website product pages as “Made to order” can be cancelled for free within 24 hours of placing the order, otherwise they are subject to a 25% restocking fee if the contract is cancelled at anytime thereafter
How to cancel
In order to cancel your contract, you must clearly inform us of your decision to cancel in writing by email to customerservice@onlinecelticjewelry.com, or by letter to 4 Grange Close, Pottery Road, Dun Laoghaire, Co. Dublin, Ireland.
Please outline your name, address, and order number in your notification of cancellation. You must notify us within 30 days of delivery of the product(s) to you of your decision to cancel the contract.
How to return product(s)
Where you exercise your right to cancel the contract, all product(s) must be returned to us in their original box(es) within 14 days of notifying us of cancellation. If product(s) are not returned to us within 14 days of notifying us of cancellation we reserve the right to decline cancellation of the contract. You are responsible for the shipping cost of returning the product(s) to us, which will not be refunded by us. We strongly advise you to insure the shipment as you remain responsible for the title and risk of the product(s) until they have been delivered to us. Product(s) must be returned to us in the same saleable condition in which you received them. You are required to take reasonable care of the product(s) while they are in your possession, and you are liable for any diminished value of the product(s) while they are in your possession, which we may deduct from your refund up to the full value of the product(s). Refunds will not be paid until the product(s) have been delivered to us.
Refund processing
Where a payment made to us using a credit card or PayPal account not denominated in Euro (€) later results in a refund situation for any reason, your bank, credit card company, or PayPal may apply a different exchange rate to the refund than what was used for the original payment, resulting in a potential loss or gain in your local currency. We are not in control of this and are not responsible for it. We will only make refunds via the same method we received the original payment.
Customs duties, taxes and charges for imports
All of our Orders are shipped from Ireland. Orders shipped to any location outside of the European Union may incur customs duties or taxes levied by your local authorities. In addition, our shippers may levy a processing charge to clear your delivery through your local authorities. All such charges are your responsibility, and Online Celtic Jewelry is not liable for any such charges.
Who we are
Online Celtic Jewelry is a registered trading name of Sean Hughes, registered with the Companies Registration Office, Ireland, under registration number 583528. Our registered trading address is 4 Grange Close, Pottery Road, Dun Laoghaire, Co. Dublin, Ireland. Our registered VAT number is IE7067524W. Online Celtic Jewelry can be contacted by telephone on +353 1 564 9474, or alternatively we can be contacted by email on this address: customerservice@onlinecelticjewelry.com.
